Our Services
TAG’s airline cargo capabilities and services are industry leading, deployed with a commitment to flexibility, quality, efficiency and safety.
Customer Service
OVERVIEW
Our customer service is second to none. It’s entrenched in our culture and our values, which as well as a customer focus, include, teamwork, respect, integrity and safety.
We measure our success by client satisfaction and our response time to our customers.
TAG PROVIDES
- 7 day service: Operations and customer support 365 days of the year.
- Dedicated customer-service: Team based across ANZ to support all locations.
- Experience: Diverse team with deep experience in aviation and cargo operations.
- Responsiveness: Fast and reliable response times.
- Specialised cargo services: Product bookings, including express, temperature control, perishables, life-saving medical equipment, dangerous goods, valuable cargo, general cargo and mail.
- End-to-end service: Track and trace of shipments for customers.
- Notifications: Updates for any disruptions, offloads or cancellations to keep you informed.
Sales Management
OVERVIEW
Our dedicated sales team are highly experienced in aviation, cargo and sales with market coverage across Australia and New Zealand.
We develop customised sales strategies to address the specific needs of our airline clients, focusing on optimising sales visits, maximising airway bill volume, and enhance our market share. We also gather market data to enhance cargo sales and account management for our clients, giving them a market advantage.
TAG PROVIDES
- CRM management: build and maintain strong relationships with existing and potential customers to foster loyalty and increase sales.
- Sales strategy development: Create tailored sales strategies that align with airline partners objectives and address the specific needs of cargo customers.
- Performance matrix: Establish and monitor key performance indicators (KPI) to evaluate sales effectiveness and ensure targets are met.
- Collaboration with airline customers: work closely with airline partners to ensure alignment in service offerings, pricing and promotional activities.
- Market analysis: regularly assess market trends to identify opportunities for growth and areas for improvement.
- Market communications: Deliver up to date information on connections, pricing, schedules and new destinations.
- Technology utilisation: Employ technology and data analytics to streamline sales processes, track performance and improve decision making for cargo management.
Operations Support
OVERVIEW
TAG provides fully outsourced operations support, operating on behalf of airlines to deliver efficient and safe cargo management solutions.
We measure our success by achieving aircraft maximisation, on time performance and operational efficiency.
TAG PROVIDES
- Booking management: Complete management of bookings from freight forwarders.
- Cargo Coordination: Co-ordinate with various teams to ensure the smooth flow of cargo operations, covering all processes from acceptance to delivery.
- Inventory Management: Accurate records of cargo inventory, monitoring stock levels and managing space allocation to optimise cargo export and imports.
- Compliance and Safety: Strong adherence to safety regulations and industry standards for cargo handling, including dangerous goods regulations.
- Performance Monitoring: Tracking and analysing operational KPI’s, such as cargo utilisation and cargo handling efficiency, to identify areas for improvement and implement best practices.
- Communication and Reporting: Clear communication, timely updates and detailed reports on cargo operations, ensuring transparency and informed decision-making.
Cargo Systems Expertise
OVERVIEW
Our highly trained and experienced team are adept at using and properly managing your airline system of choice.
We measure our success by customer satisfaction and high degree of accuracy in system functions, which demand careful attention to detail.
TAG PROVIDES
- Cargo system adaptability: Experience across a range of cargo systems and ability to quickly adapt to new systems.
- Track and Trace: Management of airline cargo systems to provide real-time visibility into the status and location of cargo shipments and delivery timelines.
- Inventory Control: Accurate inventory management by ensuring adequate stock levels and minimizing ULD shortages.
- Reporting and Analytics: Utilising reporting tools to analyse operational performance, track key metrics and identify trends.
- Customer relationship management systems (CRM): Management of CRM to collect valuable information for our clients.
For more information please contact us today.